Episodes 25

1 Tenants turned my family home into a cannabis farm

April 14, 2025

44m

The team investigate fake tenants who turned a home into a cannabis farm. And the pet microchipping database that could make it harder to track down your missing furry friend.

2 Water bills are going up, but what’s it all being spent on?

April 15, 2025

44m

The team meet residents furious at water bills increasing by 47 per cent. And the energy company that incorrectly charged an 82-year-old nearly £3,000 on her winter bills.

3 My conservatory roof shattered, but no-one’s taking responsibility

April 16, 2025

44m

The team help one family who narrowly escaped when their conservatory roof shattered and ask who should foot the bill.

4 I paid for a smartphone but received a lump of clay

April 17, 2025

44m

The team help people stuck with paying a monthly contract for smartphones that were never delivered. And the SUV drivers left fearing for their safety when the cars developed a fault.

5 Timeshare nightmare

April 18, 2025

44m

The team help a couple who paid thousands to terminate their timeshare membership. As another suspicious operator offers to help, the team are there to challenge his claims.

6 I cancelled my card, but scammers kept spending

April 21, 2025

44m

The team investigate the mysterious transactions made via mobile phone payments – even after the customer had cancelled their bank card.

7 Brazen car scam caught on camera

April 22, 2025

44m

The team expose a shocking trick caught on camera during a private car sale that’s left some drivers thousands of pounds out of pocket.

8 Nail glue took my daughter’s skin off

April 23, 2025

44m

The team investigate the case of a girl who suffered severe burns after using a nail glue she bought online and expose the other products that pose a risk.

9 Super-scam cost me nearly £500,000

April 24, 2025

44m

How a grandmother was groomed into cashing in her entire pension. Even her own family and the police couldn’t break the spell.

10 Dream holiday left me with gastric infection

April 25, 2025

44m

The team investigate the cases of holidaymakers left suffering from debilitating gastric illnesses after a luxury five-star trip to Cape Verde.

11 Addicted to shopping app

April 28, 2025

44m

The team investigate the shopping app that one woman found so addictive, she asked her bank to cancel her cards in order to stop her spending.

12 Fire safety upgrades – who should foot the bill?

April 29, 2025

44m

The team take on the case of residents who were billed by their managing agent for fire safety upgrades to their front doors.

13 Gift experience voucher left me £200 out of pocket

April 30, 2025

44m

The team reveal the gift voucher blunders that left one customer with only two theme park tickets for her family of six.

14 Scammer posed as my mum – while she sat next to me

May 1, 2025

44m

How a scammer took over one woman’s WhatsApp account in a bid to defraud her friends and family.

15 Luxury resort turned out to be a building site

May 2, 2025

44m

The team investigate the cases of holidaymakers who say their relaxing breaks were ruined by noisy building work.

16 New home knotweed no-one told us about

November 10, 2025

43m

The team investigate who is responsible for the costly surprise of knotweed facing one couple when they bought their dream home.

17 £1,000 to send a parcel

November 11, 2025

43m

How sending a parcel cost one man more than £1,000 because the courier said he got the measurements wrong.

18 I had to do the maths to prove my energy company wrong

November 12, 2025

43m

The team investigate who is responsible for the mystery cracks in laptop screens that left a trail of angry customers.

19 I took out a family trust to protect my kids, but now I regret it

November 13, 2025

43m

The families unravelling the family trusts set up decades ago to protect an inheritance, but which are now proving complex and costly.

20 My holiday was cancelled at hotel check-in

November 14, 2025

44m

The team investigate the cases of holidaymakers left stranded when their travel company went bust, even though it appeared to be ATOL-protected.

21 Insurer says I’m wrong about having cancer

November 17, 2025

44m

The team investigate the life insurance policies that have left some customers in the lurch, including the woman whose insurer doesn’t accept she has cancer.

22 Broadband firm has trapped my car with a telegraph pole

November 18, 2025

44m

The team take on the case of the homeowner who claims a broadband company installed a new telegraph pole without warning, which left their car stuck in the lane behind their home.

23 The Scottish lodge I invested in didn’t exist

November 19, 2025

44m

The investment scheme that went wrong, after nearly 200 victims believed they were buying a holiday lodge connected to a well-known brand.

24 Excluded from cheap energy tariffs because of where I live

November 20, 2025

44m

The team take on the case of electric vehicle drivers who say their energy provider couldn’t connect them to the best tariffs because of where they live.

25 Our holiday was not as advertised

November 21, 2025

44m

The team investigate the cases of holidaymakers who say the reality of their trips was far from what was advertised by the travel company.

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