After receiving no letters by Christmas Eve, Santa calls the elves together and announces that no one believes in the spirit of Christmas anymore and he plans to retire. Toby, the tiny mailroom elf, sets out to find the letters and tumbles through the mailbox into the den of the wicked Mrs. Buzzard (Jo Anne Worley), who has put a spell on the mailbox to ruin Christmas.

On a snowy Christmas Eve, Santa Claus is kidnapped and held for ransom. A young elf goes on a mission to find a magic key that will help her free Santa Claus. Sequel to the special "The Elf Who Saved Christmas."